Privacy Policy
This policy explains how Crowdline Group Ltd collects, uses and protects your personal information when you interact with PROST! events and services.
Last updated: 01/07/2026
1. Introduction
Welcome to the Privacy Policy for PROST!, operated by Crowdline Group Ltd ("Crowdline", "we", "our" or "us").
We are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable data protection legislation.
This Privacy Policy explains:
- What personal information we collect
- How we collect it
- How we use it
- Who we share it with
- How we protect it
- Your legal rights
This policy applies to:
- www.thisisprost.co.uk
- Eventbrite ticket sales
- Customer enquiries
- Marketing communications
- Social media interactions
- Event attendance
- Merchandise purchases
- Competitions
- VIP bookings
- Supplier enquiries
2. Data Controller
The Data Controller responsible for your personal information is:
Crowdline Group Ltd
If you have any questions regarding this Privacy Policy or how we process your data, please contact us using the details above.
3. Information We Collect
Depending on how you interact with us we may collect:
Identity Data
- Name
- Title
- Date of Birth (where required)
- Proof of age (where legally required)
Contact Data
- Email address
- Telephone number
- Postal address
Booking Data
- Ticket purchases
- Order history
- Session selection
- VIP bookings
- Merchandise purchases
Technical Data
- IP address
- Browser type
- Device information
- Cookies
- Operating system
- Website usage
Marketing Preferences
- Newsletter preferences
- Competition entries
- Promotional communications
Event Data
- Entry times
- Wristband information
- Accessibility requests
- Lost property enquiries
- Customer service interactions
Payment Information
Payments are processed securely by our third-party payment providers. We do not store your full debit or credit card details.
CCTV & Photography
When attending PROST! you may be recorded by CCTV, official event photographers and videographers. These images may be used for security, safety, marketing and future event promotion.
4. Information We Do Not Collect
We do not intentionally collect:
- Religious beliefs
- Political opinions
- Ethnicity
- Sexual orientation
- Medical records (unless voluntarily disclosed for accessibility purposes)
- Criminal convictions
5. How We Collect Information
We collect information when you:
- Purchase tickets
- Visit our website
- Subscribe to our newsletter
- Contact us
- Enter competitions
- Attend the event
- Purchase merchandise
- Complete surveys
- Contact customer services
We may also receive information from:
- Eventbrite
- Payment providers
- Social media platforms
- Marketing partners
- Analytics providers
- Sponsors (where you have provided consent)
6. Why We Use Your Information
We use your personal information to:
- Process ticket purchases
- Manage bookings
- Verify age where necessary
- Respond to enquiries
- Provide customer support
- Deliver event communications
- Send tickets
- Manage VIP experiences
- Improve our services
- Maintain security
- Prevent fraud
- Comply with legal obligations
- Send marketing where permitted
7. Legal Basis for Processing
Under UK GDPR we rely on:
Contract
To fulfil your ticket purchase and provide services.
Legal Obligation
Including licensing requirements, health & safety and financial record keeping.
Legitimate Interests
- Improving customer experience
- Preventing fraud
- Operating the event safely
- Business administration
Consent
For marketing emails, promotional offers and certain competitions. You may withdraw consent at any time.
8. Marketing Communications
If you choose to receive marketing communications, we may contact you regarding future PROST! events, presale tickets, competitions, promotions, merchandise, special offers and new locations.
You can unsubscribe at any time using the link included within every marketing email or by contacting us directly.
9. Event Photography & Filming
PROST! is a public live event. Professional photographers and videographers may capture photographs and video footage during the event. These materials may be used for marketing, advertising, social media, website content, printed publications, press releases and future promotional campaigns.
If you have concerns regarding identifiable images, please contact Event Control during the event or email us following the event.
10. CCTV
CCTV may operate throughout the event site for crime prevention, public safety, crowd management and incident investigation. CCTV footage may be shared with police, emergency services and local authorities where legally required.
13. International Transfers
Where personal information is transferred outside the UK, appropriate safeguards will be implemented including:
- UK International Data Transfer Agreement (IDTA)
- UK approved Standard Contractual Clauses
- Adequacy Regulations
14. Data Security
We implement appropriate technical and organisational measures including:
- Secure servers
- Encrypted communications
- Password protection
- Access controls
- Secure payment processing
- Staff confidentiality
- Cyber security monitoring
15. Data Retention
We retain personal information only for as long as necessary.
| Data | Retention |
|---|---|
| Ticket bookings | 7 years |
| Financial records | 7 years |
| Marketing preferences | Until withdrawn |
| Customer enquiries | 3 years |
| CCTV | Normally up to 30 days unless required for investigation |
| Incident reports | Up to 7 years |
16. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
17. Children's Privacy
PROST! is a strictly 18+ event. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that information relating to a child has been collected, it will be deleted as soon as reasonably practicable.
18. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their own Privacy Policies before providing personal information.
19. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.
20. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Crowdline Group Ltd
21. Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113